Terms of Service

1. Agreement

By using GrowRockets ("the Service"), operated by GrowRockets Consultoria em TI Ltda (CNPJ 67.546.427/0001-60, Rua Pais Leme, 215, conj. 1713, Pinheiros, São Paulo, SP, 05424-150, Brazil), you agree to these Terms of Service. If you do not agree, do not use the Service.

2. Service description

GrowRockets helps software companies find where people who sign up stop before they pay, and what to change. It has two parts. The software platform analyzes the product totals you provide and suggests changes. The services (the Revenue X-ray and the plans with our team, described in section 6) are delivered by our team, using the platform. Neither part guarantees a specific business outcome.

3. Accounts

You are responsible for maintaining the security of your account. You must provide accurate information when creating your account. One person or entity may not maintain more than one free account.

4. Pricing and payment

Prices and terms for each plan are shown before you buy and, for companies, in the agreed proposal. Card payments are processed by Stripe. Prices include applicable taxes where the law requires it.

5. Projections and estimates

All revenue projections, opportunity estimates, and impact figures shown by GrowRockets are estimates based on your provided data, industry benchmarks, and AI analysis. They are not guarantees of results. Actual outcomes depend on implementation quality, market conditions, and factors outside the scope of this tool. GrowRockets provides directional guidance to inform the changes you test, not predictions of specific financial outcomes. You should treat all projected figures as hypotheses to be tested, not commitments or promises of performance.

6. Revenue X-ray and plans with our team

The Revenue X-ray is a one-time service. After a kickoff call, our team measures where your product loses people between sign-up and payment, puts a monthly range on each loss and delivers a written plan 7 days after the kickoff call, once we have the monthly totals and the test user we ask for. It includes a 60-minute delivery call, two 60-minute follow-up calls and one revision round in the 60 days after delivery: if you want a different direction, our team redoes the plan. The X-ray price is fully credited toward a quarter or a year with our team if you sign within 30 days of paying for it.

The plans with our team are billed per quarter or per year, as shown on the page and in the proposal. They include a 60-minute call with our team every 15 days, changes made by our team without touching your code, tracking set up with your team, and access to the platform. Changes that need code reach your engineers as a ready request, except in the Enterprise plan, where our team can change the code with your team approving each change.

Outside Brazil, every plan with our team starts with a Revenue X-ray. Payments outside Brazil are by card, in the currency shown at checkout, processed by Stripe.

7. Cancellation and refunds

Revenue X-ray: change your mind before the kickoff call and we refund the full amount. After the kickoff call there is no refund; the revision round described in section 6 is how we fix a plan that does not fit.

Plans with our team: cancel in the first 30 days and we refund the part of the period that is left, minus the Revenue X-ray already delivered. After that, the annual plan is a 12-month commitment, which is what pays for its discount: if you cancel before the end, the months already used are charged at the quarterly price, and we refund the rest. The quarterly plan renews every 3 months; cancel the next renewal at any time, and the current quarter runs to its end.

Platform subscriptions: cancel at any time in Settings. Cancellation takes effect at the end of the current billing period, and you keep access to paid features until then. There are no refunds for partial months, except as stated in the proposal agreed with your company.

Refunds go back to the card used, in the currency charged. Delivery dates are our commitment, not a condition for a refund, and no refund depends on the results your product gets after the work.

8. Your data

Your data is yours. We do not sell it, share it or use your business metrics for any purpose other than providing the Service to you. You can delete your account at any time in Settings. The account and the Radar totals and requests are removed at once, the rest of the company's data within 7 days, and copies in our providers' backups follow their normal cycle. See our Privacy Policy for details.

9. AI-generated content

GrowRockets uses AI (Anthropic Claude) to analyze your data and generate recommendations. What goes to AI is company totals and public text, never personal data. Today that is Rocky in the demo, with the numbers on the screen, and the revenue scan, with the public text of the site home page and the totals typed in; the totals of a company connected to Conversion Radar do not go to AI. Data retention, including the revenue scan, is in the Privacy Policy. AI-generated content is provided as guidance, not professional advice. You are responsible for evaluating and implementing recommendations. We do not guarantee the accuracy, completeness, or suitability of AI-generated recommendations for your specific situation.

10. Acceptable use

You may not use the Service to: violate any law, transmit malware, attempt to access other users' data, reverse-engineer the Service, or abuse rate limits or API endpoints.

11. Limitation of liability

The Service is provided "as is." GrowRockets Consultoria em TI Ltda is not liable for any indirect, incidental, or consequential damages arising from your use of the Service. Our total liability is limited to the amount you paid in the 12 months preceding the claim.

12. Conversion Radar

Conversion Radar is for companies. Whoever creates an account says they have the authority to bind the company. The data a company puts into Radar belongs to the company. For that data GrowRockets acts as processor under the Data Processing Addendum, which is part of these terms for company customers. Where the DPA and these terms differ on personal data, the DPA prevails.

Radar needs only monthly totals. The company agrees not to put personal data of its own customers, or sensitive personal data, into free-text fields. Some actions, such as connecting billing or putting a mission live, are done by our team at the company's request and only after its approval. We never change the company's code or message its customers without that approval, and the site layer can be turned off at any time.

Commercial terms for a specific company (a pilot, price, term) are set in the proposal agreed with it and apply on top of these terms. The company can delete its data and close its account at any time in Radar Settings; Radar totals and requests are removed at once and the rest of the company within 7 days. How we protect the data is described on the security page.

13. Changes to terms

We may update these terms. Material changes will be communicated via email at least 30 days in advance. Continued use after changes take effect constitutes acceptance.

14. Governing law

These terms are governed by the laws of the Federative Republic of Brazil. Disputes will be resolved in the courts of the city of São Paulo, SP, Brazil.

15. Contact

Questions about these terms? Email legal@growrockets.com.